Buying a new printer, router, smart TV or home device is the easy part. Getting everything connected can be frustrating. AgeHelper visits your home to help set up compatible equipment, troubleshoot connections and show you how to use it at your own pace.
It sounds simple: just plug in a wireless printer or new security camera. But then it asks for a Wi-Fi password you have not used in years, requires an unfamiliar app or refuses to communicate with your iPad.
For older adults, these technical roadblocks can be frustrating. AgeHelper takes care of the manageable parts: light unboxing, connecting accessible cables, organizing loose cords, configuring supported apps and helping devices communicate. We explain any limitations instead of promising that every brand will work together.
Whether you just purchased a new printer or an older router stopped connecting, we focus on the tasks you need to accomplish.
From the internet router in the home office to a printer, TV or camera near the front door, we help with the devices older adults use every day.
Internet suddenly slow, dropping or disconnected? We provide Wi-Fi and router troubleshooting, including checking router placement, connecting devices, reviewing supported settings, updating a known Wi-Fi password and investigating weak coverage. Provider outages and defective equipment may require additional service.
We help with printer and scanner setup, connect compatible printers to Wi-Fi, add them to Windows, Mac, iPhone or iPad, install supported drivers and practice printing or scanning important documents and photographs.
We help configure compatible consumer security device apps, video doorbells and security cameras such as Ring, including Wi-Fi pairing, owner-authorized access and motion notifications. We do not perform hardwired installation, drill holes or provide professional alarm monitoring.
We connect compatible TVs, Roku, Amazon Fire TV or Apple TV players through our smart TV and streaming setup service. We can review app access, Wi-Fi, remote controls, HDMI inputs and account sign-ins, then show you how to find a favorite program. Subscriptions are separate.
We provide voice assistant setup for compatible Amazon Echo and Google Home or Nest devices and help connect supported smart plugs, lights or already-installed thermostat apps. We practice reminders, music and voice controls; hardwired installation is outside our service.
Technology sometimes stops working without a clear explanation. If an email account will not load, an iPad freezes, or a Bluetooth hearing aid disconnects, we can investigate compatible apps, settings and connections and explain the next steps—even when a hardware repair or provider visit is needed.
We can help unpack and configure compatible Windows computers, Macs, tablets and smartphones, connect Wi-Fi, review accounts, set up email and install everyday apps. We also explain security choices and available options for moving important files.
We help connect compatible Bluetooth headphones, wireless speakers and TV soundbars, adjust available audio settings and explain pairing and reconnection. Some hearing aids and televisions require brand-specific accessories.
We can configure compatible plug-in smart plugs and bulbs, connect them to supported apps and explain schedules or voice control. For smart thermostats, we assist with an already-installed unit's software and Wi-Fi only, not electrical or HVAC wiring.
We can help make compatible devices work together, including printing from an iPad, transferring a photo from a phone to a computer, connecting a laptop to Wi-Fi or using a mobile app to control a household device. Each connection depends on model and software support.
We focus on useful results and teach you how the setup works so you can repeat everyday tasks after the visit.
We can help arrange technology in a familiar way and explain the choices that matter for safe, comfortable everyday use.
We can slow down, repeat steps and practice with the devices you use every day. You can learn how to print from a phone, check a camera notification, use a TV remote or reconnect a Bluetooth accessory without technical jargon.
Adult children may help arrange an Austin-area appointment for a parent. We work with the device owner's consent and share general updates with family only when the client agrees.
$50/Hour
Patient in-home assistance in Greater Austin. Time depends on device compatibility, internet connection and how many devices you need configured. Equipment, internet plans, apps, subscriptions and specialist installations are separate. Contact us about availability and potential additional costs before scheduling.
Ask About a Home Setup VisitFor more specific help, see our services for printers, computers, phones, Wi-Fi, connected home devices and technology lessons.
Helpful answers about printers, Wi-Fi, everyday smart devices and in-home assistance for seniors in Austin.
Yes. We can help connect a compatible printer to your home Wi-Fi, add it to a supported computer or mobile device, and test printing and scanning where available. Compatibility depends on the printer model and operating system.
We can review your modem and router, Wi-Fi placement, device connections, available updates and settings. Some issues are caused by internet-provider outages, damaged hardware or building conditions and may require additional service.
We can help with compatible consumer camera and doorbell apps, Wi-Fi pairing, alerts and owner-authorized account access. We do not offer hardwired installation, drilling, security alarm monitoring or emergency response.
Yes. We help configure compatible smart TVs, Roku, Apple TV and other streaming players, connect to Wi-Fi, review subscription requirements and practice changing inputs or finding apps. Streaming subscriptions are separate costs.
We can assist with compatible voice assistants, plug-in smart devices and app settings. For thermostats, our help is limited to compatible software and controls on an already installed unit; we do not perform electrical or HVAC wiring.
We can review passwords already saved on devices you own, help update your own router credentials and guide you through official account recovery. We do not bypass security checks, and recovery is not guaranteed.
Often, yes. We check each device’s network connection, supported software, permissions and compatibility, then test the actions you want to perform. Some products or older devices cannot communicate with every newer system.
You can ask about a home visit to an Austin-area senior living residence, subject to the community’s policies and the resident’s consent. Adult children may help arrange a visit, and updates are shared only with the client’s permission.
Our service focuses on light device unboxing, accessible cable connections, app configuration and training. We do not perform heavy lifting, drilling, wall mounting, in-wall wiring, electrical work or professional alarm installation.
AgeHelper’s advertised service rate is $50 per hour. The time required depends on the devices and connection problems. Equipment, internet service, subscriptions and specialist installation are separate. Please discuss availability and possible additional charges before scheduling.
No more guessing about devices, wires and passwords. Tell us which technology needs attention and we can discuss a home visit in Greater Austin.